Responsibilities:

Customer Data Validation & Entry

Review and update customer information in CRM to ensure data is complete and accurate
Perform regular audits to identify missing, duplicate, or incorrect data entries
Coordinate with internal teams to retrieve or verify incomplete customer information

Broadcast Content Preparation

Support the scheduling and execution of regular digital customer broadcasts (Email, WhatsApp, etc.)
Assist in segmenting customer lists according to defined targeting criteria
Ensure timely and accurate content delivery based on broadcast calendar

Monitoring & Reporting

Track broadcast performance (delivery rates, open rates, click-through, bounce, etc.)
Maintain reporting logs and share weekly summaries with the CRM/Marketing team
Recommend improvements based on insights from data accuracy and engagement performance.

Coordination & Documentation

Support documentation of SOPs for data maintenance and broadcast scheduling
Collaborate with marketing and sales teams for campaign alignment and messaging accuracy

Requirements:

Final Year Students, or Recent Graduates majoring in Business, Management, Economics, International Relations, Communications or Art & Design
Has previous internship experience will be a good plus
Familiar with CRM platforms (e.g., HubSpot, Salesforce, Zoho) is a plus.
Basic understanding of digital broadcast platforms (e.g., Mailchimp, WhatsApp Business, etc.).
Proficient in Google Workspace (Gdocs, Gsheet, Gslide, etc)
Excellent analytical thinking and attention to detail, with the ability to analyze complex business processes and data
Quick learner and adept at understanding information systems and applications
Strong interpersonal skills, including active listening and adept problem-solving capabilities
Proficient in English (Writing, Listening, and Speaking)
Possesses a resilient and determined attitude to overcome challenges effectively
Domiciled in Jabodetabek and willing to work from the office (WFO) only if needed.

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First Name*

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Do you have any internship experience in CRM or related field?*

How long (in months) of experience in CRM/marketing field do you have?*

Do you have any hands-on experience with digital broadcast platforms? If yes, what is it?*

How familiar are you with Zoho?*

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Customer Experience Intern