Product Support Intern
About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Product Support Intern, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
Expectations are high and visible
Problems may be ambiguous and fast-moving
Priorities can change as the business scales
Feedback is direct and frequent
Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
Assist in maintaining and optimizing the Zoho One ecosystem (CRM, Books, Inventory, etc.)
Support internal requests by handling ticket submissions and performing minor module customizations
Attend stakeholder meetings to gather requirements and provide system-related feedback
Query databases using SQL to generate reports, extract data insights, or support dashboard creation
Participate in product management activities such as feature documentation and workflow analysis
Learn and develop consulting skills by understanding user needs and translating them into actionable solutions
Requirement & Qualifications:
Active student or recent graduate from Computer Science, Information Systems, or Engineering major
Familiar with database concepts and able to write basic SQL queries
Strong logical thinking and problem-solving skills
Willingness to learn new business applications, especially Zoho products
Good communication skills and ability to interact with non-technical stakeholders
Has a basic understanding of product management principles and software development lifecycle
Self-motivated, detail-oriented, and capable of working both independently and within a team
- Department
- Engineering & Product Development (EPD)
- Locations
- Indonesia
- Remote status
- Hybrid
- Employment type
- Internship
About Luxehouze
At Luxehouze, we believe that values encompass a collection of positive elements that shape our beliefs.
We prioritize the well-being of our employees at all levels, acknowledging and appreciating their professional and personal aspirations. Our focus is on teamwork, integrity, and performance, cultivating an environment that reinforces our core values.
We are committed to bringing people together and ensuring that everyone is aligned toward a common objective. We encourage a culture of feedback, where giving and receiving input is valued and fostered.
Each team member at Luxehouze takes ownership of their tasks, actively contributing to the realization of ideas. It is an amazing place to work, where we not only learn and forge new friendships but also provide a competitive culture and benefits to support our talented workforce.
Join us at Luxehouze, where you can experience a fun workplace with a hybrid working arrangement. We offer a Laptop Ownership Program to our employees and provide 16 days of annual leave without deducting from your annual leave balance for collective leaves. Moreover, we promote opportunities for learning and growth through training and development initiatives.
To add excitement to the work environment, we organize interesting employee activities and programs.
Explore our current job openings below and become a part of our success story as LuxeSquad!