About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

A. IT Helpdesk, Infrastructure & Asset Management (Primary)

• Prepare, configure, deploy, and maintain laptops, monitors, mobile devices, printers, and other IT equipment.

• Perform user account setup and coordinate system and application access with relevant stakeholders.

• Provide first-level IT support for hardware, software, printers, internet connectivity, Wi-Fi, meeting room equipment, and other end-user technical issues.

• Troubleshoot and resolve day-to-day IT issues, escalating to external vendors when necessary.

• Coordinate repairs, warranty claims, preventive maintenance, and servicing for company devices and IT infrastructure.

• Monitor and coordinate office network infrastructure, including internet connectivity, routers, switches, access points, and ISP performance.

• Coordinate the maintenance and troubleshooting of CCTV, access control, fingerprint systems, and other office security devices.

• Maintain accurate IT asset inventory, lifecycle records, software licenses, and warranty information.

• Assign asset barcodes and ensure proper documentation of asset handovers, returns, transfers, and disposals.

• Support employee onboarding and offboarding by preparing, retrieving, and tracking company devices.

• Monitor employee device allocation and ensure compliance with company asset policies.

B. General Affairs Operations

• Manage office assets, furniture, office supplies, and inventory.

• Submit Purchase Requests (PR) for General Affairs and IT-related purchases.

• Source vendors, compare quotations, negotiate pricing, and manage vendor performance.

• Coordinate office operational services, including internet providers, maintenance, courier services, flowers, pantry supplies, and other operational vendors.

• Ensure office facilities are properly maintained, safe, and operational at all times.

• Support office renovations, relocations, and other operational improvement projects.

C. Administrative & Operational Support

• Collect and submit monthly operational invoices (e.g., Grab, IndiHome, XL, Deliveree, etc.) to Finance for payment processing.

• Process business trip allowances and supporting documentation.

• Maintain complete documentation related to assets, vendors, invoices, contracts, warranties, and operational records.

• Prepare periodic reports on IT assets, inventory, operational expenses, vendor performance, and helpdesk activities.

• Support company operational projects, office events, and other General Affairs initiatives as assigned

Requirement & Qualifications:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.

• Minimum 2–3 years of experience in IT Helpdesk, IT Support, IT Operations, General Affairs, or a similar role.

• Experience managing end-user devices, IT assets, office infrastructure, and employee onboarding/offboarding is preferred.

• Experience supporting office network infrastructure (internet, Wi-Fi, routers, access points, CCTV, or access control systems) is an advantage.

• Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace, printers, and common office applications.

• Hands-on experience troubleshooting hardware, software, network connectivity, Wi-Fi, printers, and meeting room equipment.

• Basic understanding of office network infrastructure, including routers, switches, access points, ISP coordination, and internet connectivity.

• Knowledge of IT asset lifecycle management, inventory control, and software licensing.

• Familiarity with CCTV, biometric/access control systems, and office security infrastructure is preferred.

• Experience in vendor sourcing, quotation comparison, contract coordination, and service management.

• Familiarity with Purchase Request (PR), invoice processing, and operational procurement.

• Proficient in Microsoft Excel, Google Sheets, and Microsoft Office.