1. Operational Management:
- Coordinate daily operations and ensure all tasks are completed on time and to standard.
- Monitor and improve workflow and operational procedures to maximize efficiency.
- Assist with planning and implementing new processes or strategies to improve operations.
- Handle operational problems, troubleshoot issues, and provide solutions promptly.
- Oversee staff schedules, workload distribution, and ensure team members have the necessary resources.
2. Inventory Management:
- Accurate Stock Tracking, Implement systems to continuously monitor inventory levels, ensuring real-time tracking and minimizing discrepancies between actual stock and recorded inventory. This includes using barcode scanners, RFID, or inventory management software to maintain precision.
- Regular Audits and Reconciliation, Conduct frequent physical inventory counts and reconcile them with digital records to identify and resolve any discrepancies early. This helps to spot issues such as shrinkage, misplacement, or data entry errors.
- Employee Training and Accountability, Educate staff on best practices for handling, storing, and tracking inventory. Ensure clear accountability for inventory movements, reducing errors, theft, or mismanagement by fostering a culture of responsibility and awareness.
3. Process Monitoring and Reporting:
- Prepare and present regular reports on operational performance to senior management.
- Maintain records of operational processes, inventory, and other resources.
- Coordinate timelines, assign responsibilities, and ensure adherence to deadlines.
- Provide status updates to stakeholders and manage expectations effectively.
5. Vendor and Supplier Management:
- Handle procurement processes, including ordering supplies and tracking inventory.
- Monitor contracts and manage vendor relationships to ensure favorable terms.
6. Compliance and Quality Control:
- Implement quality control measures to maintain high operational standards.
- Conduct regular audits and inspections to identify areas for improvement.
- Identify areas to reduce costs while maintaining quality and efficiency.
- Report any budgetary issues or discrepancies to senior management.
- Ensure that customer needs are met by coordinating resources effectively.
- Monitor customer feedback and recommend operational improvements to enhance satisfaction.
- Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and operational management software (e.g., ERP systems).
- Problem-solving and critical thinking abilities.
- Attention to detail and commitment to quality.
- Familiar with development of business process / workflow using diagram.net /visio / any similar apps.