Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.
Requirements:
Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.
Excellent written and verbal communication skills in both Indonesian and English.
Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
Willingness to work on a rotational shift schedule, including weekends and public holidays