Operations

Customer Experience Officer

Jakarta
Work Type: Fixed Term Contract

Responsibilities:

  • Manage Overall Customer Experience of Boutiques and Other Offline Touchpoints.
  • Develop & Execute Customer Loyalty program.
  • Manage overall Business CSAT Survey (All Market, All Channel).
  • Complaint Handling Management (Record, Handling, Classification & Resolution).
  • Enforce further Problem Management through all Areas pertaining to customer experience.
  • Monitor and follow up Customer Database records.
Requirement & Qualifications:
  • Bachelor’s degree or equivalent
  • Have Minimum 5 Years of Experience on Hospitality/ Luxury Lifestyle Provider 
  • Fluent in Microsoft Office based apps (Ms. Office, Ms. Excel, Ms. Powerpoint)
  • Have previous experience in Customer Relation / Customer Experience Field
  • Have Take the HEAT Personality (Hear, Emphatise, Apologize, Take Action)

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